general terms and conditions

General Terms and Conditions of moonlight
Online store www.moonlightbrand.eu

1. Introductory Provisions and Definitions
1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) govern the legal relationships between:

Business name: moonlight global s. r. o.

Registered office: Nemocničná 615/45, Galanta 924 01, Slovak Republic

Commercial Register: District Court Trnava, Section Sro, Insert No. 50041/T

Company ID (IČO): 54090067

Tax ID (DIČ): 2121567965

VAT ID (IČ DPH): SK2121567965

Bank account: SK78 0900 0000 0052 0002 0092

The seller is a VAT payer.
(hereinafter referred to as the “Seller”)

These terms apply to any individual purchasing goods or services from the Seller via their website, who acts as a consumer according to these GTC and relevant Slovak consumer protection legislation, including:

Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or contract concluded outside business premises,

Act No. 250/2007 Coll. on consumer protection,

Act No. 22/2004 Coll. on electronic commerce,

Act No. 40/1964 Coll. Civil Code.

1.1.1. Contact details of the Seller:
Email: erik@moonlightbrand.eu
Phone: +421 904 984 676

1.1.2. Address for written correspondence, returns, complaints, and withdrawal from contracts:
moonlight global s. r. o., Nemocničná 616/47, 924 01 Galanta, Slovak Republic

1.2. These GTC govern the legal relationships between consumers and the Seller.

1.3. The term “Online store” is equivalent to “Electronic store” or “Website”.

1.4. A Buyer is any person (individual or legal entity) who submits an order via the Seller’s website or other remote communication methods.

1.5. A Consumer is a Buyer who is a natural person and does not act within the scope of their business activity when concluding a purchase contract.

1.6. Legal relationships with Buyers who are legal entities or self-employed individuals acting in their business scope are governed by Act No. 513/1991 Coll. Commercial Code.

1.7. A distance contract refers to a contract concluded between the Seller and the Consumer solely via remote communication means, without physical presence.

1.8. The term “Purchase contract” includes contracts for the sale of goods and for the provision of services.

1.9. “Products” (also referred to as “Goods” or “Items”) are the goods or services offered for sale on the Seller’s website.

1.10. The Seller is also the operator of the online system managing the domain www.moonlightbrand.eu.

1.11. The supervisory authority for consumer protection is:
Slovak Trade Inspection – Trnava Inspectorate
Trhová 243/2, 917 01 Trnava, Slovak Republic
Phone: +421 33 551 26 56
Email: tt@soi.sk
Submit a complaint: www.soi.sk

1.12. Buyers may also submit complaints or suggestions to the Seller at the address above or via email to erik@moonlightbrand.eu. The Seller will respond within 10 business days via the same method as the complaint was submitted.

1.13. According to §3, paragraph 1(n) of Act No. 102/2014 Coll., the Seller states that there are no specific codes of conduct the Seller has committed to follow.

2. Ordering Products – Conclusion of the Purchase Contract
2.1. A proposal for the conclusion of a purchase contract by the Buyer is considered to be the submission of an order for products, made primarily through the Seller's website or through other remote communication methods.

2.2. The purchase contract between the Buyer and the Seller is concluded at the moment the Buyer receives an order confirmation from the Seller (sent electronically to the Buyer's email address provided during the ordering process).

2.3. The purchase contract is concluded for a definite period and terminates primarily upon fulfillment of all obligations by both the Seller and the Buyer.

2.3.1. The purchase contract may also be terminated in other ways defined by Slovak law, especially by mutual agreement, withdrawal from the contract by the consumer, or in similar cases.

2.4. The Seller informs the Buyer that submitting an order creates a payment obligation for the Buyer, in the form the Buyer selects during the ordering process.

3. Purchase Price and Payment Terms
3.1. The price of goods and services ordered via the Seller’s website (hereinafter “purchase price”) is listed separately for each product and is valid at the moment the Buyer creates the order.

3.2. The base currency is the euro (€).

3.3. The purchase price listed for products or services on the Seller’s website is the total price including all applicable taxes and is clearly indicated.

3.3.1. The purchase price does not include delivery costs or other expenses related to the delivery of products, which are charged separately.

4. Payment Methods
4.1. You can pay for goods and services on the Seller’s website using the following methods:

4.1.1. Cash on delivery (COD) – fee: €1.50. This fee covers the cost of processing the payment at delivery and is non-refundable in the event of a return.

4.1.2. Online payment via Stripe payment gateway – fee: €0 (free of charge).

5. Delivery of Products
5.1. If the Buyer chooses cash on delivery as the payment method, the Seller is obliged to fulfill the order and deliver the products to the Buyer within 30 days from the conclusion of the purchase contract as defined in section 2.2 of these GTC.

5.1.1. If the Buyer chooses a different payment method, the Seller is obliged to fulfill the order and deliver the products within 30 days from both (i) the conclusion of the purchase contract and (ii) receipt of full payment. Products are usually shipped within 2 days after these conditions are met.

5.2. The place of delivery is the address specified by the Buyer in the order.

5.3. The Seller may deliver the product personally, through a representative, or via a third-party courier service.

5.4. Delivery is considered complete when the Buyer (or a person authorized by them) takes possession of the product.

5.5. If only part of the order is available, the Seller may deliver the available part first and the rest later, provided this does not incur additional costs for the Buyer and the Buyer agrees.

5.6. The Seller is obliged to deliver the products in the ordered quantity and quality, along with tax documents and any other relevant documentation.

6. Acceptance of Products
6.1. The risk of damage and liability for the product passes to the Buyer only upon proper receipt of the product, regardless of whether the Buyer takes it personally or via an authorized third party. The Seller recommends that the Buyer checks the product upon delivery.

6.2. Ownership rights to the products pass to the Buyer upon their receipt at the delivery address specified by the Buyer.

6.3. The Seller is entitled to full and timely payment for the delivered products from the Buyer.

7. Shipping – Delivery Methods and Costs
7.1. Delivery options and costs:

7.1.1. Delivery methods:

Courier service

7.1.2. Shipping prices:

The Seller informs the Buyer of the shipping cost during the order process, before the purchase contract is concluded. The final shipping cost depends on the delivery address and chosen delivery method.

8. Withdrawal from the Contract
8.1. The consumer has the right to withdraw from the contract without giving any reason at any time from placing the order up to 14 days after receiving the goods. For the purposes of this article, the goods are considered received when:

(i) the consumer or a third party designated by the consumer takes possession of all parts of the ordered goods, or

(ii) in the case of separate deliveries, when the last item is received, or

(iii) for goods delivered in several parts or pieces, when the last part is received.

8.2. The right to withdraw from the contract does not apply to goods made according to the consumer’s specific requirements, made to measure, or clearly intended for one specific person. In such cases, the consumer cannot withdraw unless stated otherwise in these GTC.

Examples include:

(a) Custom-modified standard goods at the consumer’s request

(b) Goods made specifically for the consumer (e.g. prescription lenses with custom coatings)

(c) Goods tailored to a specific customer (collectively referred to as “Customized Goods”)

8.2.1. Products with coatings (e.g., lenses with blue light protection, hardened glass, photochromic or polarized lenses) but without custom prescription values are not considered Customized Goods, and the consumer retains the right to withdraw within 14 days.

8.2.2. Prescription frames without lenses are also not considered Customized Goods.

8.3. To withdraw from the contract, the consumer may send a written withdrawal to:
Nemocničná 616/47, 924 01 Galanta, or use the official withdrawal form. The 14-day withdrawal period is observed if the withdrawal is sent before the deadline expires.

8.4. The consumer must return the goods to the Seller within 14 days of withdrawal to:
Nemocničná 616/47, 924 01 Galanta, or hand them over to an authorized person. The deadline is met if the goods are handed over to the courier by the 14th day. The consumer covers return shipping costs.

8.4.1. If the contract includes Customized Goods (e.g. prescription lenses and frames), the consumer must return the entire product so the Seller can professionally remove the Customized part (e.g. lenses). The consumer must not remove any parts themselves or via a third party.

8.4.2. If the returned item includes Customized Goods, the consumer must choose one of the following options in the withdrawal form:

Waive the right to a refund for the Customized part and agree to its disposal by the Seller, or

Request that the Customized part (e.g. prescription lenses) be returned to them. The Seller will send the part back at the consumer’s cost within 30 days. If the consumer does not collect it, the Seller may dispose of it immediately after the return.

8.4.3. If the order includes both a frame and custom lenses, and the consumer withdraws from the contract, only the frame will be refunded (if purchased separately).

8.5. When returning goods, the consumer must include all packaging and accessories that were delivered. This follows Act No. 102/2014 Coll. on consumer protection. The Seller recommends insuring the return shipment. If the product includes Customized parts, they must not be removed by the consumer but returned as a whole.

8.6. The Seller will refund all payments received from the consumer within 14 days from receiving the withdrawal notice, but not before the goods are received or the consumer provides proof of return.

Refunds will be made:

to the original account used for payment, unless the consumer requests otherwise in writing

for cash-on-delivery payments, to the account provided by the consumer

8.7. The Seller will deduct from the refund:

(a) any extra shipping costs if the consumer chose a more expensive delivery option

(b) any reduction in the value of the goods due to handling beyond what is necessary to test them

8.7.1. The cash-on-delivery service fee is non-refundable, even if the consumer withdraws from the contract.

9. Warranty and Complaints
9.1. The Seller provides a 24-month warranty for all goods purchased through the website. The warranty starts on the day the product is received by the consumer.

9.2. The warranty period is extended by the time during which the product could not be used due to a warranty repair.

9.3. The warranty does not apply to defects caused by:

(a) mechanical damage caused by the consumer,

(b) improper use in conditions that do not match the product’s intended environment,

(c) neglect or improper care,

(d) excessive stress or use contrary to the manufacturer’s conditions,

(e) unforeseeable events or force majeure,

(f) accidental damage or deterioration,

(g) unauthorized interventions or damage from transport, water, fire, or other forces,

(h) modifications made by anyone other than the Seller or an authorized party.

Normal wear and tear is also not covered by the warranty.

9.4. Consumers can file a complaint through the Seller’s website:
https://www.moonlightbrand.sk

9.5. When filing a complaint, the consumer must provide:

(a) the product with all included accessories,

(b) the purchase invoice, and

(c) a complaint form including:

full name, address, phone number, email,

order number and delivery date,

product identification (e.g., serial number),

description of the defect,

preferred method of resolving the complaint (see 9.10).

9.6. If the consumer purchased frames from the Seller but added lenses from another provider, they must separate the products and return only the item purchased from the Seller.

The complaint period starts once the Seller receives all necessary documents and the product.

9.7. If the order contains multiple products, a defect in one does not entitle the consumer to claim all as defective.

9.8. Complaints will be resolved only for the defects listed in the complaint form.

9.9. The Seller will handle the complaint immediately, or within 3 business days in complicated cases. If a technical assessment is needed, the Seller will resolve it within 30 days. After this period, the consumer may withdraw from the contract.

9.10. The Seller will handle the complaint based on the consumer’s request:

If the defect is removable:

(a) repair the defect, or

(b) replace the product or defective part, if cost-effective, or

(c) replace the product or part even without request, if it causes no inconvenience to the consumer

If the defect is non-removable or repeated:

(a) replace the product, or

(b) the consumer may withdraw from the contract

In case of minor defects:

the consumer is entitled to a reasonable discount

If the product is replaced, a new 24-month warranty begins on the replacement item.

9.11. Complaint process depends on when it is submitted:

Within 12 months of purchase: The Seller may reject a complaint only based on expert assessment and cannot charge the consumer for it. A copy of the expert opinion must be provided within 14 days.

After 12 months: If the complaint is rejected, the Seller must indicate who can perform the expert assessment. If the consumer proves the defect via this assessment, the Seller must reimburse all related costs within 14 days.

9.12. The Seller has informed the consumer of their rights under §622 and §623 of the Civil Code.

9.13. The Seller will inform the consumer of the outcome of the complaint by email, phone, or mail, and will issue a written complaint record within 30 days.

10. Personal Data Protection
The Seller will process the consumer’s personal data in accordance with the terms set out in the Privacy Policy.
By entering into a contract, the consumer confirms that they have been informed about how their personal data will be processed and agrees with these terms.

11. Virtual Mirror
11.1. The Seller provides a “virtual mirror” tool on their website that allows consumers to compare a sample image of the product with a photo of themselves.
The consumer acknowledges that the images shown in the virtual mirror are illustrative only and may not fully represent reality.

12. Dispute Resolution
12.1. If the consumer is not satisfied with the way the Seller handled a complaint, or believes their rights were violated, they may contact the Seller to request a remedy.

12.2. If the Seller fails to respond within 30 days or denies the request, the consumer has the right to initiate an alternative dispute resolution under §12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.

12.3. The responsible entity for alternative dispute resolution is the Slovak Trade Inspection, or another legal entity listed by the Slovak Ministry of Economy:
http://www.mhsr.sk

Consumers may also file a complaint using the EU’s online dispute resolution platform:
http://ec.europa.eu/consumers/odr/

12.4. Seller Contact Details:
Mailing address: Nemocničná 616/47, 924 01 Galanta, Slovak Republic

Email: erik@moonlightbrand.eu

Phone: +421 904 984 676

12.5. Supervisory Authority Contact Details:
Slovak Trade Inspection – Trnava Inspectorate
Trhová 243/2, 917 01 Trnava, Slovak Republic
Tel.: 033/551 26 56
Email: tt@soi.sk
Submit a complaint

13. Final Provisions
13.1. These General Terms and Conditions become effective for the consumer on the day the contract is concluded.

13.2. The Seller reserves the right to unilaterally amend or change these GTC at any time.
The version of the GTC that applies to the relationship between the consumer and the Seller is the one valid at the time the contract is concluded.

13.3. If any provision of these GTC becomes invalid or ineffective, it shall be replaced with a provision that comes as close as possible to the intended meaning of the invalid provision.
The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions. In case of doubt, the provisions shall be interpreted in favor of their validity.

These General Terms and Conditions are valid and effective as of September 23, 2021.