return policy

Online store www.moonlightbrand.sk

I. General provisions
1.1. This complaint procedure is issued in accordance with Act no. 40/1964 Coll. Civil
the Code as amended (hereinafter referred to as the "Civil Code"), Act No. 250/2007 Coll. about
consumer protection as amended (hereinafter referred to as the "Consumer Protection Act"), Act
No. 102/2014 Coll. on consumer protection when selling goods or providing services based on
a contract concluded at a distance or a contract concluded outside the operating premises
Seller as amended and Act no. 22/2004 Coll. on electronic commerce in force
wording. And regulates the legal relationship between the Seller, which is:
1.2. The seller is the company
Trade name: moonlight global s. r. about.
Registered office: Nemocničná 615/45, Galanta 924 01, Slovak Republic
Registered in the register of the Trnava District Court, Division Sro, Insert number 50041/T
ID: 54090067
VAT number: 2121567965
VAT number: SK 2121567965
Bank account: SK0211000000002946115799
The seller is a VAT payer /Value Added Tax/
(hereinafter also "Seller") and every person who is a Buyer of goods or services offered
To the Seller on the Seller's Website, and which acts as a consumer in
in accordance with the provisions of the General Terms and Conditions published on the Website
The Seller, this Complaints Procedure and the relevant laws defining the consumer, v
according to the current legislation of the Slovak Republic, especially laws: Law no. 102/2014 Coll. about
consumer protection when selling goods or providing services based on a contract concluded on
distance or a contract concluded outside the Seller's premises as amended,
Act No. 250/2007 Coll. on consumer protection as amended and Act no. 40/1964
z.z. Civil Code as amended
1.3. Email contact and telephone contact for the Seller is:
Email: viktor@moonlightokuliare.sk
Tel. no.: +421904328672
1.4. Address for sending documents, complaints, withdrawal from contracts a.i. is a:
Moonlight global s.r.o. Jas 936/5, 924 01 Galanta

1.5. These Complaints Regulations govern the rights and obligations of the Buyer, who is a consumer at
exercising rights from defects in the thing (goods) or services in terms of the concluded purchase contract on
remotely with the Seller through the Seller's electronic store
www.moonlightbrand.sk
1.6. The buyer is any person (natural person or legal entity) who has concluded
a sales contract with the Seller, through the Seller's website, as the case may be
other means of remote communication.
1.7. The consumer is the Buyer, who is a natural person, and who, when concluding the purchase contract
through the Seller's website, does not act within the scope of its business
activities.
1.8. These complaint regulations regulate the legal relations between Buyers who are
consumers and the Seller. With the exception stated in point 4.12. of this Complaints Procedure
(Declaration of the Seller about the warranty period in case the Buyer does not act in the position
consumer).
1.9. Products (hereinafter also "Things" or "Products") are goods, services that are intended for sale and
they are also published on the Seller's website.
II. Links
2.1. For relations from the Seller's responsibility for defects in goods or services (as well as others
legal relationships that may result from the contractual relationship) with natural persons who,
the parties concluding the purchase contract do not act within the scope of their business activity
(consumers), apply in addition to the general provisions of Act No. 40/1964 Coll. Civil
the Code as amended, as well as special regulations, especially Act No. 102/2014 Coll.
on consumer protection when selling goods or providing services based on a contract concluded on
distance or a contract concluded outside the Seller's premises and Act no.
250/2007 Coll. on consumer protection.
2.2. Legal relations arising from the exercise of rights from liability for defects between the Seller
and to the Buyer, who is a legal entity or a natural person, an entrepreneur acting within
of their business activities /persons who are not in the position of consumers/ are governed by
Act No. 513/1991 Coll. Commercial Code as amended. With the exception stated in point
4.12. of this Complaints Procedure (Declaration of the Seller on the warranty period in the case of
The buyer does not act as a consumer).
2.3. Pursuant to §3, par. 1, letter n), Act no. 102/2014 Coll. The seller informs the consumer,
that there are no special relevant codes of conduct to which the seller has committed to
their compliance, while the code of conduct means an agreement or a set of rules which
define the behavior of the seller who is committed to complying with this code of conduct in

in relation to one or more special business practices or business sectors,
if these are not established by law or other legal regulation or measure of the authority
public administration), which the seller has undertaken to comply with, and about the way in which it can be
familiarize the consumer with them, or obtain their wording.
III. Seller's responsibility for product defects (goods and services)
3.1. The seller is obliged to deliver the item (goods) or service in accordance with the concluded purchase contract
i.e. in the required quality, quantity and without defects (factual, legal).
3.2. The Seller is responsible for defects in the sold item or service upon acceptance by the Buyer.
If it is not a used item, the Seller is responsible for defects that occur after taking over the item
warranty period (warranty). The seller advises the buyer that defects in goods or services
applied to the Seller without unnecessary delay. In the case of used items, the Seller
is not responsible for defects caused by their use or wear. For things sold for
the lower price is not responsible for the defect for which the lower price was negotiated.
3.3. The buyer is entitled to inspect the sold item or service before taking over.
IV. Warranty
4.1. The warranty period is 24 months. The warranty period for used items is 12 months.
Warranty periods start from the time the Buyer receives the item or service.
4.2. If they are not perishable items or used items, the Seller is responsible for defects,
which occur after taking over the item during the warranty period (warranty). The warranty period is 24 months. if it is
the expiry date marked on the sold item, its packaging or the instructions attached to it,
the warranty period does not end before the expiration of this period.
4.3. If it is a used item, the Buyer and the Seller can also agree on a shorter warranty period,
but not shorter than 12 months.
4.4. For things that are intended to be used for a longer period of time, special provisions are made
regulations guarantee a period longer than 24 months. A warranty period exceeding 24 months is possible
concern even just some part of the thing.
4.5. At the Buyer's request, the Seller is obliged to provide a guarantee in writing (guarantee
a letter). If the nature of the matter allows it, it is sufficient to issue a proof of purchase instead of a warranty certificate.
4.6. By declaring in the warranty letter issued to the Buyer or in the advertisement, the Seller may
to provide a guarantee exceeding the scope of the guarantee established in this law. It will specify in the guarantee letter
Seller terms and conditions of this warranty.
4.7. The warranty periods begin to run from the time the item is taken over by the Buyer. If the purchased item is to be listed in
operation by an entrepreneur other than the Seller, the warranty period begins to run only from the day the item is presented

into operation, as long as the Buyer ordered commissioning no later than three weeks from
taking over the matter and duly and on time provided the cooperation necessary for the performance of the service.
4.8. If there is an exchange for a new item, the warranty period will begin again from the receipt of the new item.
4.9. If a part of a new thing is replaced, where the nature of the thing allows it. To the said part
the warranty period starts again after taking over the new item. The same applies if there is an exchange
parts of the thing for which a guarantee was provided.
4.10. Rights from liability for product defects, for which the warranty period applies, expire if
did not apply within the warranty period.
4.11. The warranty period is extended by the period during which the goods were under complaint. Liability rights
for product defects for which the warranty period applies, they will expire if they were not applied within the warranty period.
4.12. Following § 429, par. 2 of Act no. 513/1991 Coll. Commercial Code in force
wording, the Seller declares that in the case of the length of the warranty period in business relations between
The Seller and the Buyer, who does not act as a consumer, are taken over by the Seller
guarantee for the quality of goods and services for a duration of 12 months.
The warranty period begins to run in accordance with the provisions of Art. IV, point 4.1 of these Complaints Regulations.

V. Procedure for exercising rights from liability for defects (Complaint)

5.1. The buyer is entitled to exercise rights from liability for defects in things, goods or services u
address: Moonlight global s.r.o. Jas 936/5, 924 01 Galanta

The buyer can always use the right to complain in person at any establishment
A seller with whom the receipt of a complaint is possible due to the nature of the item or at the registered office
The seller or through third parties, e.g. transport companies, post office
companies, Slovenská pošta a.i.. The Seller recommends the Buyer to file a complaint
used the complaint form. The mentioned form is freely accessible on the Website
Seller.
The seller recommends that the buyer submit an invoice, warranty card, or other document when making a claim
proof of purchase of the claimed goods or service from the Seller. To the buyer
The seller recommends describing the defect in the goods or service when making a claim.
5.1.1. In the event that the Buyer advertises goods or services other than in person, the Seller
recommends that the Buyer send the goods together with a detailed description of the defect in the goods and a document
proof of purchase of goods from the seller (for example, proof of payment, invoice,
warranty card) to speed up the claim process.
5.1.2. In the event of a complaint, we recommend sending the goods by registered mail. Seller of goods
recommends not sending cash on delivery, which will not be accepted by the Seller.

5.1.3. The seller is obliged to issue a confirmation to the consumer when making a claim. if it is
the claim made through means of remote communication is the Seller
obliged to deliver the confirmation of the application of the claim to the consumer without delay; if that is not possible
the confirmation must be delivered immediately, it must be delivered without unnecessary delay, but at the latest together with
proof of handling of the complaint; confirmation of the application of the claim need not be delivered if
the consumer has the opportunity to demonstrate the application of the claim in another way.
5.1.4. The seller is obliged to issue a written document about the processing of the claim within 30 days at the latest
from the date of application of the claim, but at the latest together with a document on the processing of the claim, if
the deadline for processing it began to run from the day the subject of the complaint was taken over by the seller.
5.1.5. The termination of the complaint is understood as the termination of the complaint procedure by submission
of the repaired product, by exchanging the product, by returning the purchase price of the product, by paying an appropriate amount
discounts on the price of the product, a written invitation to take over the performance or its justified refusal,
5.2. The handling of the claim does not affect the consumer's right to compensation for damage according to
special regulation.
5.3. The seller is obliged to determine the method of settlement of the complaint according to § 2 letter m) of Act no.
250/2007 Coll. in the valid wording (completion of the complaint means termination of the complaint
proceedings by handing over the repaired product, exchanging the product, returning the purchase price of the product,
by paying a reasonable discount from the price of the product, a written invitation to take over the performance
reasoned refusal) immediately, in complex cases no later than 3 working days from the date
the application of a complaint in justified cases, especially if complex technical requirements are required
evaluation of the condition of the product or service, no later than 30 days from the date of application of the claim. After
determination of the method of processing the claim, the claim will be processed immediately in justified cases
the claim can be handled later; however, the processing of the claim may not take longer than 30 days
from the date of application of the complaint. If the subject of the complaint is taken over by the seller in
a later day than the day of application of the claim and the deadline for processing the claim according to this
paragraph begin to run from the day the subject of the complaint is taken over by the seller; but no later than
the moment when the seller makes it impossible or makes it impossible to take over the subject of the complaint. After expiration
deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to do so
exchange of the product (the subject of the complaint) for a new product.
5.4. If the consumer applied for a product complaint within the first 12 months from the purchase, he can
The seller handles the claim by rejecting it only on the basis of a professional assessment; no matter how
based on the result of the expert assessment, the consumer cannot be required to pay the costs of
professional judgment or other costs related to professional judgment.

5.5. If the consumer applied the product claim after 12 months from the purchase and the Seller
refused, the person who handled the complaint is obliged to state in the complaint handling document,
to whom the consumer can send the product for expert assessment. If the product is sent to a specialist
assessment to a designated person, the costs of an expert assessment, as well as all other related matters
purposefully incurred costs shall be borne by the Seller, regardless of the result of the expert assessment. if
the consumer can prove the Seller's responsibility for the defect through a professional assessment
apply the claim again; the warranty period does not expire during the performance of the expert assessment.
The seller is obliged to pay the consumer within 14 days from the day of re-application of the claim
all costs incurred for expert assessment, as well as all related expedients
costs incurred. A renewed claim cannot be rejected.
5.6. The consumer has the right to reimbursement of necessary costs (in particular the postage paid by
sending the claimed goods), incurred by him in connection with the exercise of authorized rights
from liability for defects in goods and services. In case of withdrawal from the contract due to an error
goods or services, the consumer also has the right to reimbursement of the costs of this withdrawal.
5.7. Requirements for expert assessment in accordance with point 5.4 of this article:
The expert assessment must include:
a) identification of the person who performs the professional assessment,
b) exact identification of the assessed product,
c) description of the condition of the product,
d) the result of the assessment,
e) date of preparation of the expert assessment.
5.8. If the nature of the product allows it, the consumer to the Seller (designated person) the product
will hand over when applying for a claim. If the nature of the product does not allow the product to be delivered
to the seller (designated person), the consumer can demand when making a claim
removal of the defect at the place where the product is located or with the Seller (designated person)
to agree on the method of transporting the product.
5.9. The period from the exercise of the right from liability for defects until the time when the Buyer after the end
he was obliged to take over the item for repairs, does not count towards the warranty period. The seller is obliged to issue
Confirmation to the buyer about when he exercised the right, as well as about the repair and its time
duration.
VI. Buyer's rights when exercising rights from liability for defects

6.1. If it is a defect that can be removed, the Buyer has the right to have it repaired free of charge, on time and properly
removed. The seller is obliged to remove the defect without undue delay.
6.2. Instead of removing the defect, the buyer can demand the replacement of the item, or if the defect only concerns
parts of the thing, replacement of parts, if the Seller does not incur disproportionate costs due to this
on the price of the goods or the severity of the defect.
6.3. The seller can always replace the defective item with a flawless one instead of removing the defect, if
It will not cause serious difficulties for the buyer.
6.4. If it is a defect that cannot be removed and which prevents the item from being used properly
as an item without defects, the Buyer has the right to exchange the item or has the right to withdraw from the contract. Those
certain rights belong to the Buyer if the defects can be removed, but if the Buyer cannot
for reoccurrence of the defect after repair or for a larger number of defects, use the item properly.
6.5. If other irreparable defects are involved, the Buyer has the right to a reasonable discount from the price of the item.

VII. Final provisions
7.1. This Complaints Policy forms an integral part of the General Terms and Conditions
conditions and Principles and instructions on the protection of personal data of this Website. Documents –
General terms and conditions and Principles and instructions on the protection of personal data of this
of the website are published on the domain of the Seller's website.
7.2. In the event of a change in the Complaints Regulations, the relationship between the Buyer and the Seller shall be governed
according to the Complaints Procedure valid and effective at the conclusion of the Purchase and Sale Agreement, namely
until the moment of its demise.
7.3. This Complaints Policy is valid and effective at the moment of its publication on the Web
registered office of the Seller on September 14, 2022

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